Term and conditions

Effective Date: 19 October 2026

Last Updated: 19 October 2026

Welcome to Erthavira.

These Terms & Conditions ("Terms") govern your access to our website, the purchase of our products, and the use of our associated services.

Erthavira is an Indian natural foods brand owned and operated by Shubham Kumar as a sole proprietor.

Please read these Terms carefully before placing an order. By using our website or completing a purchase, you agree to the applicable Terms, subject to your rights under Indian law.

Nothing in these Terms excludes or limits any mandatory rights or remedies available to consumers under applicable law.

1. Introduction & Acceptance of Terms

These Terms apply to the official Erthavira website, www.erthavira.com, and purchases made directly through it.

Throughout these Terms, "Erthavira", "we", "us", and "our" refer to the business operated by Shubham Kumar. "You", "your", and "customer" refer to website visitors, registered users, and purchasers.

Customers are encouraged to review these Terms and our related policies before completing a purchase.

Our Privacy Policy, Shipping & Delivery Policy, and Return & Replacement Policy provide additional information about specific aspects of our services.

By placing an order through an explicit confirmation or checkout action, you agree to the Terms applicable to that transaction.

If any provision conflicts with mandatory Indian law, the applicable law shall prevail.

2. Business Information & Customer Eligibility

Business Name: Erthavira

Business Structure: Sole Proprietorship

Proprietor: Shubham Kumar

Business Address: Khajurbanna, Mahendru, Patna, Bihar – 800006, India

Website: https://www.erthavira.com/

Email: hello@erthavira.com

Erthavira operates as an India-based food business engaged in manufacturing, marketing, and selling food products.

Our online store currently accepts retail orders intended for personal or household consumption.

Bulk, wholesale, distributor, and business-to-business orders are not currently offered through our standard online store.

Customers placing orders must be legally competent to enter into contracts under applicable Indian law. Purchases on behalf of minors should be made or appropriately authorised by a parent or lawful guardian.

Customers must provide accurate information when creating an account or completing a purchase.

3. Customer Accounts & Responsibilities

Customers may register an account to access available website features, including order history, saved addresses, and account management.

When using an account, customers agree to:

• Provide accurate and current information.

• Maintain the confidentiality of login credentials.

• Take reasonable precautions against unauthorised access.

• Notify Erthavira promptly of suspected account misuse.

• Avoid fraudulent, misleading, or unlawful activities.

Customers are responsible for maintaining appropriate account security to the extent permitted by applicable law.

Erthavira may restrict or suspend an account where reasonably necessary to address fraud, security concerns, unlawful activities, or serious violations of these Terms.

Customers may contact us for account-related assistance, including correction or deletion requests, subject to applicable privacy and record-retention requirements.

4. Product Information & Availability

Erthavira offers food products, including ready-to-mix beverages, ready-to-cook preparations, and other packaged food products.

We aim to provide accurate and transparent product information, including applicable details such as:

• Product name, variant, and net quantity.

• Ingredient lists and allergen declarations.

• Nutritional information.

• Preparation and storage instructions.

• Applicable shelf-life information.

• Product images, prices, and availability.

• Other legally required product disclosures.

4.1 Product Representation

Product photographs and illustrations are intended to represent the products offered.

Minor variations in colour, texture, aroma, appearance, or packaging may occur due to natural ingredients, lighting conditions, manufacturing processes, or packaging updates.

However, the product supplied must materially correspond to its description and applicable quality requirements.

4.2 Natural Ingredient Variations

Products containing natural ingredients may exhibit reasonable batch-to-batch differences in colour, taste, aroma, or texture.

Erthavira aims to maintain appropriate quality and consistency while recognising these natural characteristics.

4.3 Availability & Product Changes

Products are offered subject to availability.

We may update our product range, packaging, quantities, or specifications where appropriate.

If a successfully paid order cannot be fulfilled because of product unavailability, we will notify the customer and arrange an appropriate resolution, including a refund where necessary.

Materially different products will not be substituted without customer agreement.

5. Food Safety, Allergens & Consumption Guidelines

Erthavira recognises the importance of safe food manufacturing, accurate labelling, and responsible consumption.

5.1 Food Safety & Labelling

Our products are intended to be manufactured, packaged, labelled, stored, and distributed in accordance with applicable Indian food safety regulations.

Customers should review the actual product label for ingredient details, allergen information, batch numbers, date markings, and storage instructions.

Mandatory product information required before purchase will be provided in accordance with applicable regulations.

5.2 Allergens & Dietary Restrictions

Certain Erthavira products may contain tree nuts, milk or milk-derived ingredients, seeds, and other potential allergens.

Ingredient composition and allergen declarations vary by product.

Customers with food allergies, intolerances, sensitivities, or specific dietary restrictions should carefully review the relevant product's ingredient list and allergen warnings before consumption.

Where applicable, customers should also consider declared cross-contact risks.

If uncertain about a product's suitability, customers may contact Erthavira before purchasing.

5.3 Storage & Shelf Life

Customers should follow the storage and handling instructions printed on the product packaging.

Depending on the product, this may include protection from moisture, excessive heat, direct sunlight, or contamination.

Products should be stored in suitable conditions and properly resealed after opening.

Customers should follow applicable expiry or use-by dates and relevant best-before information.

Products showing signs of spoilage, contamination, or compromised safety should not be consumed.

5.4 Preparation & Intended Use

Ready-to-mix and ready-to-cook products should be prepared according to their respective instructions.

Preparation methods, serving quantities, and recommended liquids may vary between products.

Customers should maintain appropriate hygiene and take reasonable precautions when handling hot liquids or cooking equipment.

5.5 Nutrition & Health Disclaimer

Nutritional descriptions, educational content, and general wellness information are provided for consumer information.

They are not intended to diagnose, treat, cure, or prevent any disease or replace professional medical advice.

Individual dietary requirements and responses to food products may vary.

This disclaimer does not excuse inaccurate product information or misleading nutritional or health claims.

6. Pricing, Taxes & Promotional Offers

All prices displayed on the Erthavira website are expressed in Indian Rupees (INR).

6.1 Product Prices & Taxes

Displayed product selling prices include applicable GST and other taxes required to be included in the product price.

Any applicable delivery charge will be calculated and displayed before payment.

The final checkout amount includes all applicable taxes, shipping charges, and disclosed adjustments and represents the total amount payable for the order.

No undisclosed additional charges will be imposed after the customer has confirmed and paid for an order.

6.2 Shipping Charges

Standard shipping charges are determined by the eligible product subtotal after applying discounts or coupons, but before adding shipping charges.

For example, an eligible discounted subtotal of ₹499 attracts ₹69 shipping, making the total ₹568. A subtotal of exactly ₹500 qualifies for free shipping.

Applicable shipping charges will always be displayed before the customer completes payment.

6.3 Promotional Offers

Erthavira may introduce discounts, promotional codes, or special offers from time to time.

Offers may be subject to disclosed eligibility requirements, validity periods, product exclusions, or usage limits.

Unless expressly permitted, promotional offers may not be combined.

Fraudulent or unauthorised promotional activity may result in the withdrawal of an improperly obtained benefit, subject to applicable law.

6.4 Pricing Errors

We make reasonable efforts to display accurate prices.

If a material pricing or technical error occurs, we may contact the customer before fulfilment to explain the issue and offer an appropriate resolution.

Additional amounts will not be charged without customer agreement.

If an affected prepaid order is cancelled because it cannot be fulfilled, the amount paid for the cancelled order will be refunded.

7. Order Placement & Acceptance

Customers should review their product selection, quantities, delivery address, contact information, discounts, and final payable amount before placing an order.

Submitting an order constitutes a request to purchase the selected products.

An automated order acknowledgment or pending order record does not necessarily mean that the order has been accepted for fulfilment.

Order confirmation and processing require successful verification of 100% of the payable amount.

Fulfilment also remains subject to product availability, delivery serviceability, and legitimate verification requirements.

Erthavira may decline or cancel an order for valid reasons, including:

• Product unavailability.

• Payment failure or unsuccessful verification.

• Unserviceable delivery location.

• Material pricing or technical errors.

• Reasonable evidence of fraudulent activity.

• Circumstances preventing lawful or safe fulfilment.

If Erthavira cancels a successfully paid order, the customer will receive a full refund for the cancelled order.

We will not substitute materially different products or charge additional amounts without appropriate customer agreement.

8. Payments & Transaction Security

Erthavira currently accepts online prepaid payments only.

Cash on Delivery (COD) is not available.

Payments are facilitated through Razorpay, our authorised payment gateway.

Available methods may include UPI, debit cards, credit cards, net banking, and other payment methods displayed during checkout.

8.1 Successful Payment Verification

An order will be confirmed and processed only after the complete payable amount has been successfully paid and verified through the authorised payment system.

Initiating a transaction, receiving a bank debit notification, or obtaining a payment reference number does not independently constitute successful payment confirmation.

Orders with failed, pending, or unverified payments will not be processed until full payment has been verified.

8.2 Failed or Pending Payments

If a payment fails, remains pending, or is not successfully received or confirmed through the authorised payment system, customers should contact their bank or Razorpay for transaction-related assistance.

Erthavira shall not be responsible for transaction declines, banking errors, or processing delays attributable solely to banks, payment networks, or payment service providers.

Where an amount has been debited without successful order confirmation, Erthavira will provide reasonable assistance with transaction verification where relevant.

Any payment actually received by Erthavira without a corresponding valid order will be addressed through an appropriate refund, reversal, or other lawful resolution.

Nothing in this section excludes Erthavira's responsibility for amounts it receives, errors attributable to Erthavira, or obligations imposed by applicable law.

Orders are confirmed only after successful verification of full payment.

8.3 Duplicate Payments & Refunds

Customers experiencing suspected duplicate deductions should contact their bank or Razorpay and may also notify Erthavira.

Verified duplicate payments received by Erthavira will be appropriately refunded or reversed.

8.4 Payment Security

Customers must never share banking passwords, UPI PINs, card PINs, or one-time passwords with Erthavira representatives.

Payment processing is also subject to the relevant payment provider's terms and applicable banking regulations.

9. Order Cancellation & Delivery Refusal

We encourage customers to review their orders carefully and avoid unnecessary cancellations, as dispatched shipments involve packing, transportation, and return-logistics costs.

9.1 Cancellation Before Dispatch — Full Refund

Customers may cancel an order before it has been dispatched.

For these purposes, dispatch generally means the parcel has been handed over to the courier or logistics provider.

Cancellation requests should be sent to:

Email: hello@erthavira.com

Customers should provide the relevant order number and registered contact details.

If a valid cancellation request is received before dispatch, 100% of the amount paid for the cancelled order, including any original shipping charge, will be refunded without cancellation deductions.

9.2 Cancellation After Dispatch

After dispatch, direct cancellation through the normal order-cancellation process may no longer be possible.

If a customer wishes to cancel solely because of a change of mind after dispatch, they may refuse to accept the parcel when the courier attempts delivery.

The courier may then initiate the Return-to-Origin (RTO) process.

Customers should not intentionally provide incorrect delivery information or misuse the delivery-refusal process.

9.3 Refund Following Customer-Initiated Delivery Refusal

Where a customer voluntarily refuses delivery after dispatch for a reason unrelated to any fault or failure by Erthavira, the following process applies:

1. The courier initiates the return of the shipment.

2. Erthavira tracks and verifies the return status.

3. Once the returned parcel is received and verified, the eligible refund is initiated within a reasonable period.

4. A single ₹69 shipping and return-logistics adjustment may be deducted from the total amount originally paid, only where permitted by applicable law and the relevant cancellation-charge requirements are satisfied.

5. The remaining eligible refund is processed through the original payment method.

This adjustment is not an additional payment demand.

Where applicable, it is a single deduction from the prepaid amount, including for orders that originally qualified for free shipping.

The adjustment will not be imposed if doing so would violate applicable law. In particular, cancellation-charge restrictions, including requirements concerning comparable charges borne by Erthavira when it unilaterally cancels an order, must be satisfied.

Illustrative refund calculations, where the ₹69 adjustment lawfully applies:

If a return shipment is lost or unreasonably delayed, Erthavira will investigate the available courier records and resolve the matter according to applicable rights and obligations rather than indefinitely withholding an otherwise due refund.

9.4 Exceptions

The ₹69 adjustment will not be imposed where a full refund is legally required, including where the order is cancelled or delivery refused due to:

• An error or failure attributable to Erthavira.

• An incorrect or materially misdescribed product.

• A defective, damaged, unsafe, or otherwise non-compliant product.

• A legally actionable failure to fulfil the order.

• Any other circumstances giving rise to a statutory entitlement to a full refund.

Erthavira bears applicable cancellation costs where it unilaterally cancels an order, in accordance with law.

9.5 Order Modifications

Customers may request changes to products, quantities, delivery details, or contact information before dispatch.

Such requests are subject to the order's processing status and operational feasibility.

9.6 Refund Processing

Approved refunds will ordinarily be initiated through the original payment method.

Banking and payment-gateway processing times may vary. Refunds will be handled within a reasonable period and any applicable statutory timeline.

Customers are encouraged to place orders only when they genuinely intend to accept delivery.

10. Shipping & Delivery

Erthavira offers delivery across India, subject to courier serviceability at the customer's PIN code.

Shipping arrangements are facilitated through Shiprocket and its associated courier partners.

10.1 Delivery Estimates

Estimated delivery timelines depend on the destination, order processing, courier operations, holidays, weather, and other relevant circumstances.

Applicable delivery estimates will be displayed or communicated through the website, checkout, or order-related information.

Delivery estimates are not unconditional guarantees. However, Erthavira remains responsible for addressing fulfilment issues in accordance with applicable law.

10.2 Shipment Tracking

Tracking details may be shared once the order has been dispatched and courier information becomes available.

10.3 Delivery Information

Customers should provide a complete and accurate shipping address, PIN code, and contact number.

Where incorrect customer-provided information causes delivery difficulties, Erthavira will assess the available options and any applicable consequences under the disclosed terms and applicable law.

10.4 Delayed, Lost or Undelivered Orders

Customers should contact us if an order is significantly delayed, lost in transit, or marked as delivered without being received.

We will investigate with the logistics provider and arrange an appropriate resolution, which may include redelivery, replacement, or refund.

Shipping-charge eligibility is defined in Section 6. Customer-initiated delivery refusal is addressed in Section 9.

11. Returns, Replacements & Refunds

Due to the nature of packaged food products, Erthavira generally does not accept routine returns after delivery and acceptance solely because of a change of mind, personal taste preference, or an incorrect selection by the customer.

This does not affect statutory rights relating to defective, damaged, unsafe, incorrect, or misdescribed products.

11.1 Eligible Complaints

Customers may request an appropriate remedy for products that are:

• Damaged during delivery.

• Spoiled or contaminated.

• Expired upon delivery.

• Incorrectly supplied.

• Defective or otherwise non-compliant with applicable consumer protection requirements.

11.2 Reporting Period

For prompt investigation, customers are requested to report damaged, spoiled, or expired products within 48 hours of delivery.

This is our preferred reporting period for standard replacement processing and does not extinguish mandatory legal rights or remedies.

11.3 Supporting Information

Customers should provide, where reasonably available:

• Order number and registered contact information.

• Description of the problem.

• Clear product photographs and video evidence.

• Images of the affected packaging.

• Batch number and relevant date markings.

Supporting evidence helps establish the reported issue.

If a particular form of evidence is not reasonably available, complaints may still be assessed using other relevant information, especially where statutory rights are involved.

Customers should retain the affected product and packaging where safe and reasonably possible until initial review.

11.4 Replacement & Refund Resolution

Eligible complaints will be assessed based on available evidence and relevant circumstances.

Where a replacement is appropriate and available, Erthavira will arrange it without additional charges for the verified defect or fulfilment failure.

If an eligible replacement is unavailable, or a refund is otherwise required by law, an appropriate refund will be provided.

Where collection of an affected product is necessary, we will communicate the arrangements. Legally required seller-borne return costs will not be charged to the customer.

Customer-initiated delivery refusals unrelated to product defects are governed separately by Section 9.

Additional details may be provided in our Return & Replacement Policy.

12. Product Quality, Complaints & Recalls

Erthavira aims to maintain responsible manufacturing and appropriate quality-control practices.

Customers reporting product-quality concerns may be asked to provide order details, batch information, date markings, photographs, or other relevant evidence.

We may investigate reported issues involving manufacturing, packaging, storage, transportation, or suspected contamination.

12.1 Product Safety Concerns

Customers should discontinue consumption of any product suspected to be unsafe and contact Erthavira.

Safety-related complaints may require investigation regardless of the standard 48-hour replacement reporting period.

12.2 Batch Traceability & Corrective Actions

Where necessary, Erthavira may review relevant production and order records to identify affected batches.

If a product presents a safety risk, appropriate measures may include suspending distribution, contacting affected customers, withdrawing or recalling products, and coordinating with regulatory authorities where required.

Customers should follow any applicable product safety or recall instructions.

13. Intellectual Property & Website Usage

The Erthavira name, logo, original packaging designs, photographs, written content, graphics, and other protected materials belong to Erthavira or are used under appropriate rights or permissions.

These materials are protected by applicable intellectual-property laws.

Website visitors may access content for lawful personal and informational purposes.

Without appropriate permission, users must not:

• Reproduce protected materials for unauthorised commercial use.

• Misuse Erthavira branding or packaging designs.

• Publish counterfeit or misleading product representations.

• Impersonate Erthavira or its representatives.

• Attempt unauthorised access to website systems.

• Introduce malicious software or disrupt website operations.

• Use the website for fraudulent or unlawful activities.

Nothing in these Terms transfers ownership of Erthavira's intellectual property to website users.

We reserve the right to pursue appropriate remedies against unlawful use or infringement.

14. Customer Reviews & User-Submitted Content

Customers may submit genuine reviews, ratings, questions, or feedback through available website features.

Submitted content should reflect authentic experiences and must not knowingly contain false, misleading, unlawful, abusive, or infringing material.

Customers should not publish sensitive personal information in public reviews.

Erthavira may moderate content for legitimate reasons, including spam, unlawful material, privacy violations, or other inappropriate content.

Genuine negative feedback will not be removed solely because it expresses dissatisfaction.

By voluntarily submitting a review for publication, customers grant Erthavira permission to display and manage that content within the relevant review features, subject to applicable rights.

Separate promotional or advertising use of identifiable customer content may require additional permission.

15. Privacy, Cookies & Communications

Erthavira processes relevant customer information to support account management, order fulfilment, payments, delivery, customer assistance, product safety, and legal obligations.

Our website operates using Odoo. Payments are facilitated through Razorpay, while shipping arrangements are supported by Shiprocket.

Relevant customer information may be processed by these providers where necessary for their services.

15.1 Privacy & Cookies

Our Privacy Policy explains the categories of information collected, purposes of processing, sharing arrangements, security practices, retention, and applicable customer rights.

The website may use necessary cookies and available Odoo analytics functions to support website operations and performance measurement.

15.2 Customer Communications

Erthavira may send relevant transactional communications regarding payments, orders, dispatch, delivery, and customer support.

Promotional WhatsApp communications will be sent subject to applicable consent and communication requirements.

Customers may request to stop promotional communications by contacting hello@erthavira.com or using an available opt-out method.

Opting out of marketing does not necessarily prevent necessary order-related messages.

15.3 External Services & Links

External services and websites may operate under their own terms and privacy policies.

Their involvement does not remove Erthavira's obligations to customers under applicable law.

16. Disclaimers & Limitation of Liability

Erthavira makes reasonable efforts to maintain accurate information, reliable website functionality, secure purchasing processes, and appropriate product quality.

16.1 Website Availability

Our website may occasionally experience interruptions due to maintenance, technical issues, security updates, or external service disruptions.

Uninterrupted or error-free website access cannot be guaranteed.

16.2 Informational Content

Product photographs, general educational content, recipes, and nutritional information are intended to help customers make informed decisions.

General wellness content does not constitute personalised medical advice or guarantee specific health outcomes.

Customers remain entitled to accurate product information and products that comply with applicable requirements.

16.3 Third-Party Services

Payment, logistics, and certain website functions may depend on independent service providers.

Erthavira does not control every technical aspect of those services but remains responsible for its own applicable legal obligations.

16.4 Events Beyond Reasonable Control

Extraordinary circumstances, including natural disasters, serious transportation disruptions, government restrictions, or major infrastructure failures, may affect fulfilment.

Where such circumstances materially affect an order, we will communicate the issue and work towards an appropriate resolution.

16.5 Limitation of Liability

To the extent permitted by law, Erthavira shall not be liable for remote or unforeseeable losses that are not legally attributable to its conduct.

Nothing in these Terms excludes or limits liability where such exclusion is prohibited, including applicable liability arising from fraud, negligence, unsafe food, legally established product defects, misleading practices, or violations of mandatory consumer rights.

All legally available consumer remedies remain unaffected.

17. Governing Law, Grievance Redressal & Policy Updates

17.1 Governing Law

These Terms are governed by the applicable laws of India.

Disputes shall be subject to the jurisdiction of competent courts, tribunals, or authorities as determined by law.

Nothing in these Terms restricts a consumer's right to approach an appropriate Consumer Commission or other legally authorised redressal body.

17.2 Customer Support & Grievance Redressal

Customers may contact Erthavira regarding products, orders, payments, delivery, cancellations, returns, refunds, or complaints.

Grievance Officer Details

Name: Shubham Kumar

Designation: Proprietor & Grievance Officer

Business: Erthavira

Email: hello@erthavira.com

Address: Khajurbanna, Mahendru, Patna, Bihar – 800006, India

Consumer grievances will be acknowledged within 48 hours of receipt and redressed within one month of receipt, in accordance with applicable consumer protection requirements.

Customers should provide their order number and relevant details to facilitate investigation. 

17.3 Changes to Terms

Erthavira may revise these Terms to reflect changes in products, services, business operations, website functionality, or legal requirements.

Updated Terms will be published on our official website with an appropriate last-updated date.

Material changes affecting customer rights or purchase conditions will be communicated where required by law.

Changes will not retrospectively remove legal rights or remedies already accrued under previous transactions.

17.4 Severability

If any provision is held invalid or unenforceable, the remaining provisions shall continue to apply to the extent permitted by law.

17.5 Contact for Clarification

Customers requiring clarification about these Terms may contact Erthavira before placing an order.

Erthavira | Premium Natural Foods

Email: hello@erthavira.com